Terms and Conditions

1. Eligibility

You must:

• Be at least 18 years old
• Have authority to manage rental properties or act on behalf of one
• Use the Services only where lawful

2. Description of Services

LIA provides AI-powered landlord workflow automation tools, including:

• Tenant communications
• Maintenance coordination
• Service provider messaging
• Lease information extraction and summarization
• Messaging-based workflows
• Analytics and operational tools

LIA is not:

• A law firm
• A licensed property manager
• A licensed service provider
• A substitute for legal advice

3. Accounts and Authorized Access

You agree to:

• Provide accurate information
• Maintain account security
• Protect login credentials
• Notify us of unauthorized access

Certain actions may be authorized through registered phone numbers.

4. Billing, Subscriptions, Promotions, and Cancellation

Paid Subscriptions

Certain LIA services require a paid subscription. Applicable subscription prices, billing frequency, per-unit or per-property charges, and any usage-based fees will be disclosed before enrollment or purchase. Unless otherwise indicated at checkout, subscriptions automatically renew for successive billing periods until canceled.

What Your Subscription Covers

Subscription charges cover LIA's services only. Contractors, partners, and other third-party businesses charge separately for repairs, materials, inspections, and other work. Such amounts are payable as agreed with the relevant provider or, where LIA facilitates payment, only as separately authorized and disclosed to you. LIA is not responsible for provider charges or work except to the extent liability cannot lawfully be excluded.

Free Trials, Promotional Offers, and Variable Pricing

LIA may offer different prices, discounts, trial durations, introductory rates, retention incentives, bundled plans, or promotions to different customers, segments, marketing channels, regions, partners, or eligible cohorts, subject to applicable law. Offers may be time-limited, nontransferable, restricted to new or eligible customers, and subject to additional offer-specific terms. LIA need not make a promotion available to all customers or apply it retroactively. Applicable promotional duration, eligibility, price after promotion, recurring billing frequency, and billing start date will be disclosed during enrollment. Where a trial automatically converts to paid service, LIA will obtain any legally required affirmative consent before billing. You may cancel before conversion to avoid the first subscription charge.

Payment Authorization

When you provide a payment method and authorize a paid plan, you authorize LIA and its processors to charge disclosed recurring fees, applicable taxes, and separately authorized charges on the disclosed schedule. Payments may be processed by Stripe or other providers. LIA generally does not store full payment-card credentials held by processors. You must maintain accurate billing information and remain responsible for amounts validly incurred.

Changes to Units or Subscription Quantity

Where fees depend on units, doors, properties, users, or usage, changes that you authorize or that are otherwise permitted under clearly disclosed plan terms may adjust your fees, with any applicable effective dates or proration communicated as required by law.

Failed Payments

LIA may retry declined payments, notify you, suspend paid features, and pursue lawful collection of unpaid amounts. Suspension does not extinguish charges already due. LIA will not impose undisclosed fees.

Cancellation

You may cancel by following the steps at landlordassistant.ai/cancel. While you are opted in to messaging, message LIA "cancel my subscription" to receive a secure link to your billing page with our payment provider, Stripe, and cancel there. You may also cancel through the billing page itself or by emailing a cancellation request to lia@landlordassistant.ai from the email address on your account. A clear cancellation request received through any of these channels will be honored without unreasonable delay; LIA may take reasonable steps to confirm your identity, but will not require unnecessary interactions or obstruct cancellation. Cancellation ends future renewals. Unless otherwise disclosed or required by law, access continues through the paid term and prior fees are not refunded. Canceling a free trial before the first charge avoids paid conversion. LIA may present optional retention offers, but these will not prevent completion of cancellation. Opting out of messaging does not itself cancel the subscription; see Section 20.

Price Changes and Renewal Notices

LIA may change prices or plan terms prospectively, including for existing customers, with advance notice and the right to cancel before the new price applies when required by law. LIA will provide renewal confirmations, reminders, material-change notices, and other disclosures where required by law.

Refunds

Except as required by law or explicitly provided in an offer, subscription fees for billing periods already begun are nonrefundable. A discretionary refund or credit does not create an entitlement to future concessions.

Taxes

Prices may exclude applicable taxes. You are responsible for taxes lawfully chargeable in connection with your purchase.

5. User Responsibilities

You are responsible for compliance with landlord-tenant, habitability, fair housing, privacy, access, safety, licensing, and other laws applicable to your property and decisions; for confirming important AI-generated information and communications; for maintaining accurate property and account records; and for contractor selection, scope, payment, and disputes except as otherwise required by law. You represent that you have lawful authority to provide relevant contacts and information and to instruct LIA to process them. LIA will seek applicable recipient opt-in before sending consent-requiring messages and will honor opt-outs.

Prohibited Uses

You may not use LIA unlawfully, infringe others' rights, harass or discriminate, bypass security, reverse-engineer or resell the Services without authorization, supply unlawful content, or instruct LIA to make a decision prohibited by law.

Contractors and Third-Party Jobs

LIA may locate, suggest, communicate with, seek estimates from, schedule, and follow up with third-party service providers, including providers identified from public sources. Unless LIA expressly states otherwise in writing, it does not investigate or guarantee provider identity, licensing, qualifications, insurance, background, references, availability, estimates, price, timing, workmanship, permits, warranty, or outcomes. You should independently verify relevant credentials. Any work agreement is directly between you and the provider; LIA is neither the provider nor the employer, principal, guarantor, or supervisor of the provider.

How LIA Classifies Maintenance Requests

LIA sorts each maintenance request as urgent or routine, based on what the tenant or another person reports:

• Urgent: a problem that needs attention within hours rather than days to protect the residents' health or safety or to prevent serious damage to the property, such as active flooding, a major leak, no heat, or no water.
• Routine: every other maintenance request.

LIA classifies requests automatically and may change a request's level as more information arrives. A classification can be wrong, and LIA does not guarantee that every urgent condition will be recognized. You may tell LIA at any time to treat a request differently.

LIA is not an emergency service. LIA does not contact 911, fire, police, gas, electric, or other emergency services or utility companies on anyone's behalf. If there is immediate danger, such as a fire, a gas leak, carbon monoxide, or an electrical hazard, the tenant or another person at the property must contact them directly, as described in Section 11.

What LIA May Do Without Waiting for You

Routine requests: LIA asks you before contacting a provider.

Urgent requests: LIA contacts you right away. While it tries to reach you, LIA may contact providers to check their availability and ask for estimates. LIA does not send anyone to the property without your approval, except under urgent authorization.

Urgent authorization: during onboarding, LIA asks you, for each property, whether it may send one of your approved service providers to the property for an urgent request when it cannot reach you promptly. An approved service provider is one you have given LIA or approved for that property. If you give this authorization and LIA cannot reach you promptly about an urgent request, LIA may send an approved service provider without your prior approval. You are responsible for that provider's charges for the visit, including any work needed on that visit to stop the problem or prevent further damage to the property. You can give, change, or withdraw this authorization at any time by telling LIA. If you have not given it, LIA waits for your approval.

In every case, LIA messages you when it sends a provider.

Prices and Approval

LIA never approves a repair price for you, and there is no spending limit or budget setting. Except for the urgent-visit charges described above, every quote comes to you, and you approve the price before any repair work is charged. If a provider proposes materially different work or a higher amount than you approved, your further approval is required before LIA may commit you to it. If a provider performs or charges for work you did not approve, that is between you and the provider. You remain solely responsible for your agreement and lawful payment obligations to providers.

LIA does not guarantee detection or resolution of an urgent problem. For immediate danger, contact emergency services directly.

Your Oversight and Controls

LIA acts at your direction and within the authority you grant. Landlord-tenant group conversations ordinarily include you, so you can view messages delivered in that conversation; carrier or technical issues may affect delivery. Contractor communications may occur one-to-one and may not be visible to you message by message. LIA may summarize their status, and you may issue revised instructions or contact a person directly. Revocation or changes in authority apply prospectively once received and reasonably processed and do not necessarily reverse obligations already validly authorized or accepted by a third party.

Human Oversight and Escalation

LIA may automatically identify requests that warrant landlord or qualified-professional review, including safety hazards, fair housing and disability accommodations, disputes, eviction-related matters, legal demands, potentially consequential financial commitments, conflicting instructions, or uncertain AI responses. LIA may pause a workflow, request further instructions, route a matter to authorized staff, notify you, or recommend independent professional advice. LIA staff may review and, when appropriate, respond to communications. Such escalation is a risk-reduction feature, not a commitment that every issue will be detected, reviewed, or resolved by a human or within a particular time. You remain responsible for timely action on legally significant notices and property obligations.

6. Artificial Intelligence Disclaimer

LIA uses AI models and automated workflows that may generate incorrect, outdated, incomplete, misleading, or inconsistent information, omit material facts, misunderstand instructions, or fail to recognize urgency. Outputs, recommendations, summaries, extraction, provider suggestions, workflow classifications, and automated communications are informational and operational assistance only, not legal, accounting, financial, medical, engineering, emergency, or other professional advice. You are responsible for verifying consequential information and decisions, including lease summaries, legal compliance, contractor authorizations, and property safety, before relying on them. LIA may operate without a human reviewing each message, but authorized personnel may monitor, review, or intervene as described in Section 5. No monitoring or escalation feature guarantees error prevention or uninterrupted service.

7. Browser Storage, Analytics, and Advertising Technologies

LIA and its service providers use cookies, browser storage, and similar technologies on our website and in the Services, for example to keep you signed in, remember your choices, keep the Services secure, measure how the website and Services are used, attribute referrals and marketing, and improve LIA. Our Privacy Policy describes these technologies, the information they collect, and your choices.

Website Analytics and Advertising Technologies

Our public website may use analytics and advertising technologies provided by third parties, such as Meta and Google, to understand website usage, measure marketing performance, and improve our advertising.

Non-essential analytics and advertising technologies are used only where permitted and, when consent is required, according to the privacy and cookie preferences selected by the website visitor.

Visitors can manage applicable preferences through our Cookie Settings.

Our use of advertising technologies is limited to our public website and marketing activities. We do not share tenant, occupant, or contractor information, tenant communications, maintenance requests, or service provider communications with advertising platforms, and we do not use them to target advertising.

Section 10 describes the limited way LIA may publish anonymized examples drawn from the service.

Our collection and use of information through these technologies is further described in our Privacy Policy.

LIA may sell or share personal information as described in our Privacy Policy, which also explains how to opt out. LIA does not sell information about tenants or occupants, or share it for advertising or for other businesses' own purposes. Information about contractors is protected in the same way, except for their business performance information, which LIA may use, publish, sell, and license as described in Sections 10 and 22. LIA never sells or shares a contractor's mobile phone number or messaging consent information.

8. Third-Party Providers

LIA may use payment processors, messaging carriers, hosting vendors, databases, AI model and infrastructure providers, analytics vendors, and other subprocessors, which may include Stripe, Twilio, Supabase, Anthropic, and OpenAI. Third-party terms, outages, telecommunications limitations, and technical errors may affect the Services. LIA is not responsible for third-party failures to the fullest extent permitted by law.

Recommendations and Commercial Relationships

LIA may recommend contractors, placement services, vendors, and other businesses based on account context, availability, advertised offerings, or other factors. Recommendations are not independent professional advice, a guarantee, an endorsement, or a representation that LIA has screened a provider. LIA may receive referral fees, lead fees, commissions, revenue share, advertising fees, or other compensation from recommended businesses. LIA may also offer businesses paid features, such as job leads or featured placement in its recommendations. When a recommendation is a paid placement, LIA tells you so.

Provider Data Sharing

Where you select, request, or authorize a provider service, LIA may disclose the information reasonably needed to refer, quote, schedule, coordinate, or complete that request, including existing account information where relevant, consistent with the Privacy Policy and applicable law. This may include owner and property details, work descriptions, and authorized contact details. You are responsible for confirming that you may lawfully authorize the disclosure. The service provider's own terms, privacy practices, contracts, charges, licenses, insurance, performance, warranties, payment disputes, and conduct govern its relationship with you. LIA is not a party to the job agreement, does not perform or supervise the work, and does not guarantee its outcomes.

9. Intellectual Property

All platform content, software, branding, workflows, models, technology, documentation, and other LIA materials are owned by Agentic R&D LLC or its licensors.

You may not:

• Copy
• Reverse engineer
• Resell
• Redistribute
• Exploit

the Services without written permission. Customer Data is addressed separately in the Customer Data section below. LIA does not acquire ownership of Customer Data merely through your use of the Services.

10. Customer Data

Ownership

As between LIA and the account holder, you retain your rights in content, documents, property records, tenant and contractor information, maintenance data, communications, and other information submitted to, generated through, or processed in connection with your account ("Customer Data"). LIA does not acquire ownership solely by storing or processing Customer Data. LIA owns Derived Data, as described below. You represent that you have the rights, permissions, and lawful basis required to provide and instruct processing of Customer Data.

License to Operate, Improve, and Develop Services

You grant LIA a worldwide, nonexclusive, royalty-free right, sublicensable only to LIA's subprocessors and service providers acting on LIA's behalf, during your use of the Services and for reasonable retention periods thereafter, to host, copy, process, transmit, transform, analyze, display, and otherwise use Customer Data as reasonably necessary to provide and support the Services; communicate with account holders, tenants, occupants, and providers; coordinate requested services; secure systems and prevent fraud and misuse; comply with law; investigate incidents; resolve disputes; improve accuracy, evaluate quality, test features, and develop workflows and analytics; and train, fine-tune, validate, or evaluate LIA's own AI and machine-learning systems, in each case only to the extent permitted by applicable law, the Privacy Policy, and applicable third-party rights and notice or consent requirements.

LIA's subprocessors and service providers, including its AI model providers, may use Customer Data only to provide services to LIA and may not use it to train or improve their own models.

Customer Data and service communications that LIA received before the Effective Date of this version of these Terms are not used to train or fine-tune foundation models or general-purpose large language models, unless the person the information is about agrees.

LIA's rights in de-identified and aggregated information, in Derived Data, and in AI and machine-learning models trained or improved under this Section are perpetual and irrevocable and survive the end of your use of the Services. LIA is not required to retrain, delete, or alter a model trained or improved before you delete Customer Data or close your account, except where applicable law requires.

This provision does not itself waive any individual privacy right or authorize disclosure or training prohibited by applicable law. LIA may engage subprocessors under appropriate contractual safeguards.

Derived Data

LIA owns all data, information, and materials it creates from Customer Data and from operating the Services, other than Customer Data itself ("Derived Data"). Derived Data includes statistics, benchmarks, metrics, analyses, insights, inferences, forecasts, ratings and rankings of service providers, Provider Performance Information, de-identified and aggregated information, and the AI and machine-learning models LIA trains or improves.

LIA may use, sell, license, publish, and build products and services from Derived Data for any lawful purpose, including analytics, benchmarking, research, product development, AI development, sales, and marketing, without compensation or attribution to you.

Where law sets standards for de-identified information, LIA will meet those standards, will not attempt to re-identify the information except as legally authorized to test its safeguards, and will contractually restrict recipients where required. Derived Data that identifies an individual remains subject to the Privacy Policy and applicable law. LIA does not publish or sell Derived Data that identifies a tenant or occupant. LIA retains ownership of its software, algorithms, and product improvements.

Service Provider Performance Information

LIA records how service providers perform on jobs coordinated through LIA, such as how quickly they respond, whether they accept and attend jobs, how long jobs take, the prices they quote, and feedback from landlords and tenants ("Provider Performance Information").

You grant LIA the right to use the feedback and job information that you and your tenants provide to create Provider Performance Information, which is Derived Data owned by LIA. LIA may use it to rate, rank, and recommend service providers; may share and publish ratings, rankings, and lists of service providers together with their business names, trades, and service areas; and may sell or license Provider Performance Information and insights drawn from it.

LIA does not attribute feedback to the landlord or tenant who gave it, and does not sell or share a service provider's mobile phone number or messaging consent information. Ratings reflect LIA's records and may be incomplete. LIA does not publish fake ratings or reviews, or suppress genuine ones because they are negative.

Anonymized Examples and Case Studies

The customer also grants LIA the right to create anonymized examples, case studies, and sample conversations from Customer Data and service communications, and to publish them in LIA's marketing, advertising, website, social media, sales, and educational materials.

Before LIA publishes an anonymized example, LIA removes or changes every detail that identifies a person or a property. This includes names, phone numbers, email addresses, street addresses, unit numbers, photographs, and any other detail, alone or in combination, that could reasonably be used to identify a particular person or property. LIA may also edit, shorten, or combine the wording of an anonymized example.

LIA will not publish personal details of any person, or details that identify any property, unless LIA first obtains written approval from the person the details are about and, for details that identify a property, from the owner of that property.

An anonymized example is not presented as a statement, review, or endorsement by any identifiable customer, tenant, or service provider.

Advertising and Privacy

LIA may use account-holder personal information for marketing, measurement, attribution, advertising, or permitted disclosures to partners as described in the Privacy Policy, with legally required notices, choices, and opt-outs. LIA does not sell information about tenants, occupants, or contractors, and does not share it for advertising or for other businesses' own purposes, except for Provider Performance Information as described above. This includes the contact details and other information you give LIA about them and the messages they send through LIA. LIA does not treat your acceptance of these Terms as substitute consent where separate privacy or communications consent is legally required.

Retention and Requests

LIA may retain information as described in its Privacy Policy for operations, legal compliance, security, backup, analytics, and disputes. Rights to access, deletion, correction, opt-out, or other rights are governed by applicable law and the Privacy Policy. LIA may preserve information where permitted or required by law notwithstanding termination.

11. Emergency Services

LIA is not an emergency response service, emergency monitoring service, or substitute for emergency services.

If there is an immediate threat to life, health, safety, or property, including fire, suspected gas leaks, carbon monoxide, medical emergencies, active flooding, violence, or other urgent hazards, users should contact 911 or the appropriate emergency service directly.

LIA does not contact 911, emergency services, or utility companies on anyone's behalf. LIA may use automated systems to identify potentially urgent maintenance or safety-related communications and may attempt to escalate those communications to the landlord. However, LIA does not guarantee that every emergency, urgent condition, message, or request will be identified, delivered, escalated, or responded to within any particular timeframe.

Property owners and other responsible parties remain responsible for their legal obligations relating to property safety, habitability, emergency response, and maintenance.

12. Fair Housing and Non-Discrimination

You may not use LIA to discriminate against any person in violation of applicable fair housing, civil rights, or anti-discrimination laws.

You may not instruct LIA to treat tenants, applicants, occupants, service providers, or other individuals differently based on protected characteristics or otherwise use the Services to facilitate unlawful discriminatory conduct.

Certain communications, including requests involving disability accommodations, accessibility needs, service animals, reasonable accommodations, or other legally protected matters, may require human review and independent legal judgment.

You remain responsible for complying with applicable fair housing and anti-discrimination laws and for reviewing decisions or communications that may affect protected rights.

13. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

WE DISCLAIM ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY
• RELIABILITY

We do not guarantee uninterrupted operation or error-free functionality.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LIA, AGENTIC R&D LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, OPPORTUNITY, GOODWILL, OR DATA; BUSINESS INTERRUPTION; DELAYED OR MISSED COMMUNICATIONS; AI ERRORS; THIRD-PARTY PROVIDER CONDUCT; PROVIDER WORK, CHARGES, OR PROPERTY DAMAGE; OR FAILURE TO IDENTIFY A SAFETY CONDITION, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, EXCEPT TO THE EXTENT THE LAW PROHIBITS SUCH EXCLUSION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LIA'S AGGREGATE LIABILITY TO AN ACCOUNT HOLDER FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID TO LIA BY THAT ACCOUNT HOLDER IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE FIRST CLAIM AND (B) ONE HUNDRED U.S. DOLLARS (US $100). THIRD-PARTY PROVIDER FEES ARE NOT LIA SUBSCRIPTION FEES. THIS IS AN AGGREGATE CAP, NOT A CAP PER EVENT OR PER CLAIM. SECTION 22 PROVIDES THE SEPARATE CAP APPLICABLE TO TENANTS, OCCUPANTS, AND CONTRACTORS WHO ARE NOT ACCOUNT HOLDERS.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING LIABILITY FOR FRAUD, WILLFUL INJURY, OR OTHER CONDUCT FOR WHICH A WAIVER IS PROHIBITED. THE PARTIES ACKNOWLEDGE THAT THESE ALLOCATIONS OF RISK ARE A MATERIAL BASIS FOR THE PRICING AND AVAILABILITY OF LIA.

15. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Agentic R&D LLC, its affiliates, and their officers, directors, employees, agents, and licensors (the "LIA Indemnitees") from and against claims, demands, investigations, proceedings, judgments, settlements, damages, liabilities, and reasonable attorneys' fees and defense costs, whether brought by you or by any third party, including your tenants, occupants, guests, and contractors, arising out of or relating to: (a) your properties or the condition, maintenance, safety, habitability, or operation of them; (b) your acts, omissions, instructions, decisions, authorizations, or failure to comply with law or your lease obligations; (c) your violation of these Terms or others' rights, including privacy, fair housing, intellectual property, and communications rights; (d) communications or Customer Data you provide without necessary rights or permissions; (e) contractor or vendor work you request or authorize, including injuries, property damage, nonpayment, or disputes concerning scope or workmanship; and (f) disputes with tenants, occupants, applicants, guests, vendors, or service providers arising from your rental operations.

This obligation applies only to the extent the claim is attributable to the foregoing and not to the extent caused by an LIA Indemnitee's conduct for which applicable law prohibits indemnification. LIA will give reasonably prompt notice of a covered claim brought by a third party (except to the extent delay materially prejudices the defense), may participate through counsel of its choosing at its own expense, and may assume control of the defense if reasonably necessary to protect its interests. You may not agree to a settlement imposing liability, nonmonetary obligations, admissions, or ongoing duties on an LIA Indemnitee without LIA's prior written consent, not to be unreasonably withheld. LIA will reasonably cooperate at your expense on a covered defense.

16. Termination

We may suspend or terminate access if:

• You violate these Terms
• You misuse the Services
• You fail to pay fees
• Your use creates legal or security risks

You may stop using the Services at any time.

17. Governing Law and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES INDIVIDUAL BINDING ARBITRATION OF MOST DISPUTES AND WAIVES RIGHTS TO A JURY TRIAL AND TO PARTICIPATE IN CLASS PROCEEDINGS, TO THE EXTENT PERMITTED BY LAW.

Governing Law

These Terms are governed by California law, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement to the extent applicable. Mandatory nonwaivable protections of a user's home jurisdiction remain unaffected.

If arbitration is unavailable or unenforceable, or a dispute otherwise proceeds in court, the parties agree to the exclusive jurisdiction and venue of the appropriate state or federal courts serving Santa Clara County, California, to the extent permitted by law.

Notice and Informal Resolution

Before commencing arbitration, a party will send written notice identifying the dispute, relevant account details, the requested relief, and a good-faith basis for the claim. Notices to LIA must be sent to lia@landlordassistant.ai with the subject "Legal Dispute Notice" and by mail to Agentic R&D LLC, 2010 El Camino Real, #1486, Santa Clara, CA 95050. LIA will use the account contact information or another legally valid notice method for notices to users. The parties will attempt in good faith to resolve the dispute for 30 days after receipt of sufficient notice, except when urgent court relief or limitation periods require earlier action. Either party may pursue applicable small-claims relief without exhausting this process.

Individual Arbitration

Except for qualifying small-claims matters, claims for injunctive relief to protect LIA intellectual property or confidential information, and claims that cannot legally be required to be arbitrated, disputes arising out of or relating to these Terms or use of LIA will be resolved through final, binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable Consumer Arbitration Rules (if the dispute qualifies) or Commercial Arbitration Rules (otherwise), as modified only by enforceable provisions of this Section. The proceedings will ordinarily take place remotely or on documents unless the arbitrator determines a hearing is necessary. Any in-person hearing for a business account holder will take place in Santa Clara County, California, unless the parties agree otherwise or applicable law requires a different location. The location of a consumer hearing will comply with applicable AAA consumer standards and law. The arbitrator may award relief otherwise available under applicable law, subject to lawful contractual limitations.

Fees

Filing, administrative, and arbitrator fees will be allocated under applicable AAA rules and mandatory law; LIA will pay amounts it is required to pay. No party is required to pay arbitration fees that would make this clause unenforceable. Attorney fee awards are available only as provided by applicable law or an enforceable agreement.

Individual-Only Proceedings

To the extent permitted by applicable law, each party may bring claims only in its individual capacity and not as a plaintiff or class member in a class, collective, consolidated, or representative action. The arbitrator may not combine different persons' claims or preside over a class proceeding without all affected parties' written agreement, except where applicable law or enforceable AAA mass arbitration procedures require otherwise. For coordinated or mass filings, applicable AAA mass arbitration supplementary rules and fee procedures will govern where applicable. Nothing prevents a party from presenting evidence relating to other users where otherwise lawful.

Courts, Jury Waiver, and Enforceability

For claims properly before a court, each party waives a jury trial to the extent lawful. Claims that proceed in court are subject to the exclusive jurisdiction and venue described under Governing Law above, except where venue or jurisdiction rules that cannot be waived require otherwise. Except where mandatory law provides otherwise, the arbitrator decides disputes concerning the interpretation or application of this clause, but a court decides the enforceability of the class or representative action waiver. If that waiver is unenforceable as to a particular claim, the affected claim shall proceed in court to the extent required by law, with remaining arbitrable claims proceeding individually. Other unenforceable provisions will be severed only to the extent legally permissible.

Regulatory Rights

Nothing restricts reporting to regulators, responding to legal process, cooperating with government investigations, or seeking relief that cannot lawfully be waived.

18. Accessibility

We are committed to reasonable accessibility efforts under applicable laws including the ADA.

For accessibility support: 📧 lia@landlordassistant.ai

19. Electronic Communications

You consent to receive agreements, disclosures, notices, billing communications, receipts, account communications, and other records relating to the Services electronically.

We may provide these communications through email, through the LIA service, or through other electronic methods you have authorized.

Where separate consent is legally required for SMS or other messaging communications, this section does not replace or override that separate consent.

20. Messaging

LIA may send recurring automated service and operational messages to account holders, tenants, occupants, and providers who have supplied applicable consent. Messages may concern account setup, identity verification, property notifications, maintenance reports, scheduling, contractor coordination, follow-ups, status, and operational account or referral-credit updates. Promotional messages, where offered, are subject to separately applicable marketing consent and opt-out requirements. Message frequency varies; message and data rates may apply. Consent to marketing messages is not a condition of purchase.

Messaging may take place by SMS, MMS, WhatsApp, email, and any other communication tool LIA uses now or adds in the future.

Consent and Records

LIA requests legally required consent and maintains records of consent and revocation. Your authorization to provide a contact does not by itself substitute for any separate recipient consent legally required. Consent may be revoked through reasonable methods recognized by law.

STOP and HELP

Reply STOP to opt out of LIA messages to the phone number or messaging account you reply from; other standard recognized revocation language may also be honored. LIA may send one legally permitted confirmation message. No further messages requiring the revoked consent will be sent unless renewed valid consent is obtained. Reply HELP for assistance or email lia@landlordassistant.ai. Carriers and messaging platforms are not liable for delayed or undelivered messages. Delivery depends on networks, devices, and information accuracy.

Messaging Opt-Out Is Not Subscription Cancellation

STOP ends applicable messaging but does not by itself cancel a paid subscription. To cancel a subscription, follow the steps at landlordassistant.ai/cancel. If you are still opted in to messaging, message LIA "cancel my subscription" to receive a secure link to cancel through Stripe. Customers who have opted out of messaging can cancel by emailing an unambiguous cancellation request to lia@landlordassistant.ai. LIA will not require messaging re-consent to cancel. Cancellation requests will be handled under Section 4 and applicable law.

Privacy

Mobile and other contact information and messaging opt-in and consent records will be handled under the Privacy Policy. They will not be shared with affiliates or third parties for those parties' own marketing or promotional use. Service consent does not authorize unrelated advertising.

21. Referral Program

LIA may offer a referral program that lets a landlord with a LIA account earn an account credit by referring another landlord to LIA.

This section applies only when LIA sends you a personal referral link for your LIA account, by message. Only that link is part of the program. LIA is not required to offer the program at all times or to every account, and nothing in this section promises a reward to an account that has not been sent a referral link.

The program is available only to LIA account holders in the United States.

How a Referral Counts

Each participating account has one personal referral link. You share the link yourself. LIA does not contact the person you refer on your behalf.

A referral counts once all of the following have happened:

• the person you referred opens a new LIA account through your link;
• that person did not already have a LIA account; and
• that person starts a LIA membership, meaning their subscription begins, including a subscription that begins with a free period.

Adding a property, or signing up without starting a membership, does not by itself make a referral count.

Each new account can be credited to only one referrer, and that is fixed when the account is opened. Our website remembers the first referral link a visitor uses for 30 days in that browser. If the person signs up in a different browser or on a different device, after that period, after clearing their browser storage, or without using your link, we may not be able to record the referral and no credit is earned.

The Reward

When a referral counts, we add a credit to your LIA account worth one billing month of your own membership. We sometimes describe this as "30 days free."

The credit is calculated from the price you pay when the credit is added:

• on a monthly plan, your monthly price for each rental you are billed for;
• on a yearly plan, one-twelfth of your yearly price for each rental you are billed for.

The credit is a fixed dollar amount and is taken off your next bill automatically. On a monthly plan, that is your next monthly bill. On a yearly plan, that is your next yearly renewal, which may be up to 12 months away. If your bill is larger than the credit, for example because you added rentals, the rest of that bill is charged as usual. A credit does not change your billing date.

If you do not have a LIA membership when a referral counts, the credit waits and is added when you start one.

We will let you know when a credit has been added to your account.

Referral credits do not expire, subject to applicable state law. They have no cash value, cannot be paid out, refunded, or exchanged for money, and cannot be transferred to another person or account.

The person you refer receives the same start that every new LIA account receives. Using a referral link does not change their price and gives them no additional reward.

Limits

You can earn a credit on up to 12 referrals in any rolling 12-month period. Referrals beyond that limit earn no credit.

A referral does not count, and no credit is earned, if:

• you refer yourself, another account you own or control, or an account for a rental that is already on your LIA account;
• the referred account was opened with false information, or opened mainly to obtain a credit rather than to use LIA; or
• the link was shared in a way that breaks these Terms.

We may review a referral before adding a credit. If we reasonably believe a referral does not meet these Terms, we may decline to add the credit, cancel any referral credit that has not yet been applied to a bill, and stop offering the program to that account. We do not charge you for a credit that has already been applied to a bill.

Sharing Your Link

You are responsible for how you share your referral link. You agree to:

• share it only with people you know or in places where sharing it is allowed, and follow the rules of any group, forum, or platform where you post it;
• not send it through unsolicited bulk, automated, or deceptive emails, texts, calls, or messages;
• say clearly that you may receive a credit if the person joins, whenever you post or recommend LIA publicly, and disclose any personal or business connection you have to LIA;
• describe LIA accurately and not make claims about LIA that we do not make ourselves; and
• not present yourself as LIA, or as an employee, agent, or representative of LIA.

You are never required to post a review, rating, testimonial, or social media post to earn a referral credit.

Privacy

We record which referral link a new account came through so that we can credit the right account and prevent misuse.

If you join LIA through someone's referral link, that person is told that one of their referrals started a membership. We do not tell them your name, your contact details, your address, or anything about your properties or tenants.

Our handling of this information is described in our Privacy Policy.

Changes to the Program

We may change, pause, or end the referral program at any time. Credits already added to your account are not affected. If a person opened their LIA account through your link before a change or the end of the program, that referral is treated under the terms in effect when they opened their account.

22. Tenants, Occupants, and Contractors

This section applies to you if LIA messages you because you are a tenant or occupant of a rental property, or a contractor or other service provider, and you do not have your own LIA account. You accept these Terms when you reply "I agree" to the LIA message that links to them. If you also hold a LIA account, the rest of these Terms apply to that account as well.

Sections 1 through 4, 7, 9, 10, 15, 16, and 21 apply to LIA account holders and do not apply to you under this section. The remaining sections, including the Artificial Intelligence Disclaimer, Emergency Services, Disclaimers, Governing Law and Arbitration (including the class action waiver), and Messaging, apply to you.

What LIA Is

LIA is an AI assistant that a landlord uses to coordinate maintenance by message. LIA acts on the landlord's behalf. LIA is not your landlord, not a property manager, and not a contractor. Decisions about repairs, contractors, access to the property, and timing are the landlord's, including decisions the landlord has authorized LIA to carry out, such as sending an approved contractor for an urgent repair. The landlord can see the group conversations you have with LIA.

LIA is not an emergency service. If there is an immediate threat to life, health, safety, or property, call 911 or the appropriate emergency service first.

If You Are a Tenant or Occupant

Using LIA is optional. You can always make maintenance requests and other requests to your landlord directly, by whatever means your lease or applicable law provides, whether or not you agree to these Terms or use LIA.

Nothing in these Terms limits your rights under your lease or under landlord-tenant law, or the landlord's obligations to you, including obligations relating to repairs, habitability, and safety.

If You Are a Contractor

LIA passes along jobs and scheduling on the landlord's behalf. Whether you take a job, and its scope, price, payment, permits, licenses, insurance, and warranty, are between you and the landlord. LIA is not a party to that arrangement and does not guarantee any job or payment.

LIA records how you perform on jobs coordinated through LIA, including how quickly you respond, whether you accept and attend jobs, how long jobs take, the prices you quote, and feedback from landlords and tenants. You agree that LIA may use this information, together with your business name, trade, and service area, to rate, rank, and recommend you; to share and publish ratings, rankings, and lists of service providers; and to sell or license this information and insights drawn from it. LIA owns these ratings and records. LIA does not sell or share your mobile phone number or messaging consent information.

If you believe a rating is inaccurate, you can ask LIA to review it by emailing lia@landlordassistant.ai. LIA may offer you paid features, such as job leads or featured placement in its recommendations, under separate terms.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENTIC R&D LLC'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO LIA SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100), AND AGENTIC R&D LLC SHALL NOT BE LIABLE TO YOU FOR INDIRECT OR CONSEQUENTIAL DAMAGES OR LOST PROFITS.

This limit does not apply to liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or violation of law, or to rights you have under privacy or consumer protection laws that cannot be waived. This provision does not diminish any tenant rights or landlord duties under a lease or applicable law.

23. Modifications

We may update these Terms and our Privacy Policy from time to time.

By accepting these Terms, you agree that if we make any change to these Terms in the future, we will notify you by email and through any other communication channel we choose, using the contact details you have given us, such as your email address or mobile number.

You will have 14 days from the date of that notice to review the change. You can object to it or opt out by emailing lia@landlordassistant.ai. If you do not object or opt out within those 14 days, your use of the Services continues and we will treat that as your acceptance of the updated Terms.

Where the law requires your express consent to a change, we will ask for it before the change applies to you.

24. General Provisions

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect to the maximum extent permitted by law.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or similar transaction, or as otherwise permitted by law.

Force Majeure

LIA will not be responsible for delays or failures caused by events reasonably beyond our control, including natural disasters, internet or telecommunications outages, infrastructure failures, governmental actions, labor disputes, or failures of third-party service providers. This provision does not limit obligations that cannot be waived under applicable law.

Survival

Provisions that by their nature should survive termination will survive, including provisions relating to payment obligations, intellectual property, Customer Data, disclaimers, limitations of liability, indemnification, dispute resolution, and other provisions intended to remain effective after termination.

25. Contact Information