Privacy & Security

    Your property information and tenant data should be handled responsibly. LIA uses the information needed to manage your rentals, coordinate communication, and provide the service—while keeping important owner decisions private.

    Privacy comes first

    LIA processes the information needed to communicate with tenants, coordinate service providers, and manage your properties.

    Tenant Privacy

    LIA uses tenant information to manage tenant communication, coordinate maintenance, and provide the service, as described in our Privacy Policy.

    Used to manage your property

    LIA uses relevant property, tenant, service provider, and conversation information to understand requests, coordinate the people involved, keep you informed, and help bring the work to resolution.

    1. Understand the request
    2. Coordinate the right peopleYour approval is requested when needed.
    3. Keep you informed and close the loop

    Who can see what

    Owners

    Owners can access conversations and information associated with their own properties.

    Tenants

    Tenants can see the shared property conversation and relevant updates about their requests.

    Service Providers

    Service providers receive only the information reasonably needed to understand, schedule, and complete the job.

    Private owner decisions

    Owner approvals, budgets, pricing limits, and private instructions remain between the owner and LIA unless the owner chooses to share them.

    LIA and technology providers

    Authorized LIA personnel and technology providers may access information when necessary to operate, secure, maintain, and support the service.

    Your information is protected

    LIA uses encryption and secure access controls to protect your property, tenant, and service provider information. Stored data is encrypted, and access is limited to the people who need it to provide the service.

    • Encrypted data

      Stored information is encrypted, and so is information sent to and from our website. Text messages travel over mobile carrier networks, which do not encrypt them end to end.

    • Limited access

      People can access only the properties and information relevant to their role.

    • Secure and reliable

      Secure sign-in and regular backups help protect your account and information.

    You stay in control

    You can opt out of applicable messages and contact us with questions or requests about your personal information. See our Privacy Policy for full details about your privacy rights and choices.

    Read our Privacy Policy

    Built to help you stay informed and in control

    LIA handles the communication and coordination required to manage your property while limiting information to the people who need it. You remain in control of important property decisions.