LIA handles the back-and-forth. You stay informed and in control.
LIA gives you the context to make smart decisions, then handles the tenant and service provider communication, scheduling, quotes, and follow-ups. When something needs your approval, LIA brings it to you—and takes it from there.
Keep the control and peace of mind—without the property management headache.
Tenants message the shared property chat
Tenants report maintenance issues or ask questions. Owners see every message in real time.
LIA diagnoses and coordinates
LIA gathers information, contacts service providers, and schedules repairs automatically.
Owners approve privately
Owners receive private dispatching requests from LIA and approve without managing every message.
Tenants report issues in the shared property chat
Tenants communicate the same way they'd text a landlord. Owners see every message. Tenants know the owner is aware.
- Tenant reports issue — owner sees it instantly
- LIA asks diagnostic questions to understand the problem
- Tenants receive automatic updates as the issue progresses
Owners stay informed without managing every message
Owners see tenant messages in the group chat. When a repair decision is needed, LIA reaches out privately. Owners approve — LIA updates the group.
- Group chat: Tenant messages are visible to owner
- Private: LIA asks owner to dispatch a service provider for approval
- Group update: LIA confirms scheduling to everyone
LIA coordinates service providers automatically
Service providers receive clear job requests privately via SMS. Once confirmed, LIA updates the group chat — tenant and owner both see it.
Group Chat Update
Tenant and owner notified.
Tenants report issues in the shared property chat
Tenants communicate the same way they'd text a landlord. Owners see every message. Tenants know the owner is aware.
- Tenant reports issue — owner sees it instantly
- LIA asks diagnostic questions to understand the problem
- Tenants receive automatic updates as the issue progresses
Owners stay informed without managing every message
Owners see tenant messages in the group chat. When a repair decision is needed, LIA reaches out privately. Owners approve — LIA updates the group.
- Group chat: Tenant messages are visible to owner
- Private: LIA asks owner to dispatch a service provider for approval
- Group update: LIA confirms scheduling to everyone
LIA coordinates service providers automatically
Service providers receive clear job requests privately via SMS. Once confirmed, LIA updates the group chat — tenant and owner both see it.
Group Chat Update
Tenant and owner notified.
Automation built for property operations
Every step from tenant report to issue resolution is handled by LIA's automation engine.
Maintenance triage
LIA asks diagnostic questions in the group chat to understand severity and route the issue correctly.
Service Provider coordination
LIA contacts your preferred service providers privately and schedules based on issue type and urgency.
Group chat updates
Tenants and owners see updates automatically in the shared property chat — no forwarding needed.
Private owner approvals
Owners approve repairs above their threshold privately with LIA. Everything below runs automatically.
A real scenario, start to finish
Here's how LIA handles a leaking sink — from the first text to issue resolved.
Tenant messages shared property chat
LIA asks in group — owner sees it
Tenant responds
Private message to owner
Owner approves privately
Group chat update — everyone sees this
Issue closed ✓
Your information stays protected
LIA uses personal and property information only to provide the service and manage your rental. We never sell personal information or use it for advertising.
Your information is encrypted and protected with secure access controls and other security measures designed to help keep it safe and private.
Frequently asked questions
Let LIA handle tenant communication.
Set up your first property in minutes. $9/door/month.