Privacy Policy

1. Information We Collect

A. Information You Provide

We may collect information you voluntarily provide to us, including:

Account Information

• Name
• Email address
• Phone number
• Billing information
• Account credentials

Payment processors handle full payment card details. We may receive transaction details and limited card information, such as the card brand and last four digits.

Property and Lease Information

• Property addresses
• Lease terms
• Rental amounts
• Lease duration
• Uploaded lease agreements and documents

Because lease formats vary widely, any information contained within uploaded lease documents may be processed and stored as part of providing the Services.

Maintenance and Service Records

• Maintenance descriptions, photos, and attachments
• Estimates, bookings, appointments, and job statuses
• Decisions and approvals you give LIA, including urgent authorization
• Information about contractors and other service providers
• Summaries, classifications, extracted lease details, and draft messages that LIA's AI produces
• Records of how service providers perform on jobs, such as response times, whether they accept and attend jobs, job duration, prices quoted, and feedback from landlords and tenants

Tenant and Service Provider Information

• Names
• Phone numbers
• Email addresses
• Service history
• Communication preferences

Landlords may give us the contact details of tenants and service providers. That does not replace any consent the person must give before receiving messages from LIA.

Communications and Messages

• SMS, MMS, WhatsApp, and other messages
• Emails
• Maintenance requests
• Service provider coordination messages
• Customer support communications

Signup and Account Information

When you sign up for LIA, create an account, request access to a feature, or otherwise submit a registration form, we may collect information such as:

• Name
• Phone number
• Email address
• City and state
• Property ownership information
• Number of rental units
• Property type
• Free-text information submitted through the signup process
• Referral information
• Product interest information

Information you enter in a form on our website, such as an email address, may be saved when you submit it or select a button to continue, even if you do not finish signing up.

When you accept or decline a consent, such as for text or other messages, email, or our Terms, we record the wording shown, the time, your browser's user agent, and a one-way hash of your IP address, as evidence of your choice.

Information About Other People and Sensitive Information

Information you give us may be about people other than you, including tenants, children, family members, and other occupants. Leases, attachments, and messages may also contain sensitive information, such as financial details, government identifiers, disability-related accommodation requests, or health information. LIA does not need this kind of information to coordinate ordinary maintenance, so please do not upload or send more than your request needs. When we receive it anyway, we handle it as described in this Privacy Policy.

B. Information We Collect Automatically

When you use LIA, we automatically collect certain technical and usage information.

Browser Storage Technologies

We use first-party browser storage technologies including localStorage and sessionStorage.

Analytics and advertising technologies are described in Section 6 below.

localStorage (Persistent First-Party Storage)

sessionStorage (Temporary Session Storage)

Session storage is cleared automatically when the browser session ends. The names and retention periods above describe our current implementation and may change as the Services change.

C. Server-Side Analytics and Tracking

We may store server-side analytics and interaction data associated with anonymous visitor IDs and session IDs.

Page Events

We may collect:

• Page paths and URLs
• Referrer URLs
• Timestamps
• Visitor IDs and session IDs
• UTM campaign data
• Landing-page variants
• Device type and browser information
• Approximate location, such as city or region, inferred from your network connection where available
• CTA interaction information

CTA Click Tracking

We may collect:

• CTA identifiers
• Page location
• Device type
• Timestamp
• Attribution metadata

Interaction and Heatmap Data

We may collect:

• Scroll depth
• Click activity
• Approximate click coordinates
• Viewport dimensions
• Clicked element types
• Page interaction metadata

Referral Tracking

We may collect:

• Referral codes
• Referral conversion events
• Related timestamps

D. Information from Third Parties

We may receive information from third-party providers and integrations including:

• Stripe
• Twilio
• Supabase
• Hosting providers
• CRM and customer support providers
• Meta (Facebook and Instagram), when you submit one of our lead forms on those platforms
• Advertising and attribution partners
• Data providers of prospect lists, such as lists of rental property owners, which we may use to create audiences for our advertising
• Public business listings and websites, which LIA may search to find a service provider for a job
• Other LIA customers who refer you

We may combine information we receive from these sources with information we already hold.

E. Inferences

We may infer information from the information above, such as a landlord's likely needs and product interests, the category of a maintenance request, which service provider may suit a job, operational patterns, the marketing that led to a signup, and possible fraud or misuse.

2. How We Use Information

We use information to:

• Provide and improve the Services
• Automate communications
• Coordinate maintenance workflows
• Process subscriptions and payments
• Authenticate users and record consent
• Provide customer support
• Improve security and fraud prevention
• Analyze platform performance
• Conduct internal analytics and A/B testing
• Send marketing emails about LIA
• Measure and personalize our marketing, including advertising audiences, retargeting, and offers for LIA and selected partners, subject to your choices and opt-out rights
• Enforce our agreements
• Recommend services from third-party businesses that may suit your properties
• Rate, rank, and recommend service providers, and publish ratings, rankings, and lists of service providers
• Create insights, statistics, and other information from the Services, and sell, license, and build products from them
• Comply with legal obligations

Marketing Emails

We may use your email address to send you marketing emails about LIA. You can unsubscribe at any time using the unsubscribe link in any marketing email. Unsubscribing does not stop account, billing, or other service-related emails.

Internal Product Improvement

Authorized LIA staff may read conversations and, when needed, reply in a conversation on LIA's behalf, for example to resolve a problem or help with a request. Human review is selective: not every conversation is reviewed, and review does not guarantee accuracy or timely intervention.

We may review and analyze Customer Data and service communications to debug issues, investigate errors, evaluate service performance, refine LIA prompts and workflows, improve automation quality, and improve the functionality, reliability, safety, and quality of the Services.

Anonymized Examples and Case Studies

We may create anonymized examples, case studies, and sample conversations from Customer Data and service communications, including communications with landlords, tenants, and service providers, and publish them in our marketing, advertising, website, social media, sales, and educational materials.

Before we publish an anonymized example, we remove or change every detail that identifies a person or a property. This includes names, phone numbers, email addresses, street addresses, unit numbers, photographs, and any other detail, alone or in combination, that could reasonably be used to identify a particular person or property. We may also edit, shorten, or combine the wording of an anonymized example.

We will not publish personal details of any person, or details that identify any property, unless we first obtain written approval from the person the details are about and, for details that identify a property, from the owner of that property.

An anonymized example is not presented as a statement, review, or endorsement by any identifiable customer, tenant, or service provider.

3. How We Share Information

We may share information:

• With service providers and infrastructure providers
• With tenants, service providers, or landlords when facilitating communications
• During legal or regulatory processes
• To prevent fraud, abuse, or security threats
• With our affiliates, professional advisers, auditors, and insurers
• With potential investors, lenders, or acquirers, and in a financing, merger, acquisition, reorganization, or transfer of assets, with appropriate safeguards
• With your consent or direction
• With third-party businesses whose services you choose to use, so they can provide them
• With third parties we sell or share personal information with, as described below
• As anonymized examples and case studies, with every detail that identifies a person or a property removed, as described in Section 2

When you authorize a job or a service from another business, we share only what is reasonably needed for it, such as the property address, your contact details, the tenant's contact details where the job needs them, the work requested, and scheduling information. Creating an account or receiving a general recommendation does not authorize us to send your private property records to another business for an unrelated service.

Sale and Sharing of Personal Information

We may sell personal information to third parties, and share it with third parties for advertising, including cross-context behavioral advertising. This may include identifiers and contact information (such as names, email addresses, and mailing addresses), property information, account and commercial information (such as the services you use), inferences, and service provider performance information.

For example, we may give contact information to advertising platforms such as Meta to create and measure advertising audiences, and we may provide information to other businesses for their own purposes, including their marketing. When we give contact information to an advertising platform, we may first convert it into a scrambled form called a hash. A hashed identifier can still be personal information.

We do not sell information about tenants or occupants, and we do not share it for advertising or for other businesses' own purposes. This includes the contact details and other information landlords give us about them, and the messages they send through LIA. Information about contractors and other service providers is protected in the same way, except for their business performance information, described below.

We do not sell personal information we received before the Effective Date of this version of the Privacy Policy, or share it for cross-context behavioral advertising, unless the person it is about agrees. This does not limit giving information to a business whose service you choose to use, including information we received before that date. Mobile information and SMS and other messaging consent information are never sold or shared, as described under Mobile and Messaging Information.

You can opt out of the sale and sharing of your personal information at any time, as described in Section 7.

Mobile and Messaging Information

We do not sell mobile phone numbers or SMS and other messaging consent information. Mobile information and SMS and other messaging opt-in or consent data will not be shared with third parties or affiliates for their marketing or promotional purposes.

We may share mobile information with service providers that process information on our behalf only as necessary to provide LIA's services, such as delivering SMS and other messages, operating the platform, providing customer support, preventing fraud, and maintaining security.

Service Provider Performance Information

We record how service providers perform on jobs coordinated through LIA, such as how quickly they respond, whether they accept and attend jobs, how long jobs take, the prices they quote, and feedback from landlords and tenants. We may use this information, together with a provider's business name, trade, and service area, to rate, rank, and recommend providers; we may share and publish ratings, rankings, and lists of providers; and we may sell or license this information and insights drawn from it.

We do not attribute feedback to the landlord or tenant who gave it, and we do not sell or share a provider's mobile phone number or messaging consent information. A provider who believes a rating is inaccurate can ask us to review it by emailing lia@landlordassistant.ai.

De-Identified Information

We may create and use aggregated and de-identified information, such as statistics, benchmarks, and insights, for research, product development, AI development, sales, and marketing, and we may sell or license it. We apply the safeguards applicable law requires for de-identified information and do not try to re-identify it, except as the law permits to test those safeguards.

4. Third-Party Service Providers

We use third-party providers including:

We may add, remove, or replace providers as our needs change. Service providers that process personal information on our behalf may use it only for the purposes we specify, and not for their own advertising, to train their own models, or to sell it.

If you buy a service directly from another business, or approve our sharing information with another business so it can provide you a service, that business's own terms and privacy policy govern how it uses the information it receives, and we are not responsible for that business's practices.

5. AI Processing

LIA uses artificial intelligence to provide the Services. To do this, we send information to third-party AI model providers, which process it on our behalf:

• Anthropic, OpenAI, and other AI model providers provide the AI models behind LIA's assistant, including extracting the text from leases uploaded as photos or image files. They process the messages LIA receives and sends, including photos sent by text or other messages, uploaded leases and the information in them, and contact, property, and maintenance details.

This includes information about tenants, service providers, and other people that appears in those messages, documents, and details.

We also use AI tools, including those of our AI model providers, to review conversations for quality, to improve LIA, and to create marketing materials from anonymized examples.

AI output can be inaccurate, and it can infer sensitive facts. LIA does not treat an AI classification as a final legal or fair housing judgment.

Training LIA's AI Systems

We may use Customer Data and service communications, including information about tenants, service providers, and other people that appears in them, to train, fine-tune, validate, and evaluate LIA's own AI and machine-learning systems.

Under our agreements with them, our AI model providers process information only to provide services to us and may not use it to train or improve their own models.

We do not use Customer Data or service communications we received before the Effective Date of this version of the Privacy Policy to train or fine-tune foundation models or general-purpose large language models, unless the person the information is about agrees.

6. Analytics and Advertising Technologies

LIA may use analytics and advertising technologies provided by third parties, such as Meta and Google, on our public website to understand how visitors use our website, measure the effectiveness of our marketing, and improve our advertising.

These non-essential technologies are used only where permitted and, when consent is required, only after the visitor has provided the applicable consent through our cookie preferences.

Visitors may decline non-essential analytics and advertising technologies or change their preferences through our Cookie Settings.

Information collected through these technologies may include information such as:

• Pages visited
• Interactions with the website
• Referring source
• Campaign or UTM information
• Browser and device information
• Conversion events such as beginning or completing signup

Where permitted and consistent with your choices, we may upload hashed contact information of account holders or prospective customers to advertising platforms to match audiences, measure results, exclude people from advertising, or advertise.

We do not share tenant, occupant, or contractor information, tenant communications, maintenance requests, service provider communications, or other private service communications with advertising platforms, and we do not use them to target advertising.

Section 2 describes the limited way we may publish anonymized examples drawn from the Services.

Our own analytics described in Sections 1.B and 1.C, such as visitor and session identifiers, page and click events, and attribution information, are collected whether or not you accept non-essential technologies. Your cookie choice controls the third-party analytics and advertising technologies described in this section.

Essential technologies required to operate the website may function without advertising consent.

If you choose "Reject Non-Essential," non-essential analytics and advertising technologies that require consent will not be activated unless and until you change your preferences, except as otherwise required or permitted by applicable law.

Essential technologies may still be used for:

• Authentication
• Security
• Fraud prevention
• Session continuity
• Core functionality

How We Respond to Do Not Track Signals

Some browsers can send a "Do Not Track" signal to the websites you visit. Our website does not currently respond to Do Not Track signals. You can decline non-essential analytics and advertising technologies, or change your choice, at any time through the Cookie Settings link in our website footer.

If you accept non-essential technologies, third parties such as Meta and Google may collect information about your online activities over time and across different websites when you use our website.

7. Your Privacy Rights and Choices

Depending on where you live and the law that applies, you may have the right to:

• Know and access the personal information we hold about you, and get a copy
• Correct inaccurate information
• Delete personal information
• Opt out of the sale or sharing of your personal information
• Limit certain uses of sensitive personal information
• Appeal a decision about your request
• Not be treated differently for exercising these rights

California residents may have these rights under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), including the right to know the categories of personal information we collect and disclose. Other U.S. state privacy laws may give similar rights. These rights have legal exceptions. We may honor requests more broadly than the law requires where practical.

Your Choice to Opt Out of Sale or Sharing

You can tell us not to sell or share your personal information. Email lia@landlordassistant.ai with the subject "Do Not Sell or Share" and the email address or phone number you use with LIA. You do not need a LIA account to do this. The "Do Not Sell or Share My Personal Information" link in our website footer leads here.

We treat a Global Privacy Control signal sent by your browser as a request to opt out of sale and sharing for that browser.

We do not knowingly sell or share the personal information of anyone under 16. We will not treat you differently for exercising your privacy rights.

How to Make a Request

To make any other privacy request, email lia@landlordassistant.ai and describe your request. We may verify your identity and, for a request made on your behalf, the authority of your authorized agent, asking only for the information we need. We will respond within the time the law requires, explain any exception that applies if we cannot fully comply, and tell you how to appeal where the law provides an appeal. We do not charge for requests unless the law allows it.

Other Choices

You can unsubscribe from marketing emails using the link in any of them; this does not stop billing, security, or service emails. Reply STOP to a LIA message to stop messages to the phone number or messaging account you reply from. Opting out of messaging does not cancel a subscription; to cancel, follow the steps at landlordassistant.ai/cancel.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Services
• Maintain business and legal records
• Resolve disputes
• Enforce agreements
• Meet legal obligations

Retention periods vary by type of information:

• Account, property, lease, maintenance, communication, and support records: while you have an account, and afterward as reasonably needed for operational, security, or legal purposes
• Billing and subscription records: as long as tax, accounting, and legal requirements need them
• Marketing and advertising records: while needed for marketing, measurement, and honoring opt-outs
• Consent and opt-out records: as long as needed to show consent was given and to keep honoring opt-outs
• Browser storage: as described in Section 1.B
• Information used to train and evaluate AI systems: as long as needed for that purpose, subject to applicable deletion requirements; de-identified information may be kept longer

We keep records of consents and opt-outs, together with the contact details they relate to, after an account or lead is deleted, so that we can show consent was given and keep honoring opt-outs.

When information is no longer needed, we delete it, de-identify it, or restrict access to it, subject to legal exceptions and backup cycles. Canceling a subscription does not by itself delete records we need to keep for these purposes.

9. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information.

However, no system or transmission method is completely secure, and we cannot guarantee absolute security.

Authorized staff may access records as needed for support, safety, quality, security, and compliance. We investigate suspected security incidents and notify affected people and regulators when the law requires.

10. What We Do Not Collect

Except as described in Section 6, LIA does not intentionally collect:

• Precise GPS location data
• Payment card information on our own servers
• Device fingerprinting beyond standard browser metadata

Uploaded documents and messages may still contain this kind of information, as described in Section 1.A.

11. Children's Privacy

LIA accounts are for adults 18 or older, and we do not knowingly let children open accounts or use LIA as customers.

Leases and maintenance messages may mention children and other minors. We handle that information as described in this Privacy Policy. We do not use children's information for targeted advertising, and we do not sell or share it.

A parent or guardian may contact us about information concerning a minor.

12. Accessibility

We are committed to making LIA accessible to users with disabilities in accordance with applicable accessibility laws, including the Americans with Disabilities Act (ADA).

If you encounter accessibility barriers, or would like this Privacy Policy in an accessible format, contact: 📧 lia@landlordassistant.ai

13. U.S. Service

LIA is intended for landlords and rental properties in the United States.

Information may be processed in the United States and in other places where our service providers operate, subject to applicable law and appropriate safeguards. If you access the Services from outside the United States, you understand that your information may be transferred to and processed in the United States.

14. Changes to This Privacy Policy

We may update this Privacy Policy as our services, providers, marketing practices, legal requirements, or business change. We will post the updated version with its effective date.

By accepting this Privacy Policy, you agree that if we make any change to it in the future, we will notify you by email and through any other communication channel we choose, using the contact details you have given us, such as your email address or mobile number.

You will have 14 days from the date of that notice to review the change. You can object to it or opt out by emailing lia@landlordassistant.ai. If you do not object or opt out within those 14 days, your use of the Services continues and we will treat that as your acceptance of the updated Privacy Policy.

Where the law requires your express consent to a change, including before we use information we already hold in a materially different way, we will ask for it before the change applies to you. Opt-outs you have made stay in effect unless you change them.

15. Contact Us